Shipping & Returns
We deliver via our shipping partner DPD to anywhere in Switzerland and the EU. All our deliveries are also 100% carbon offset.
EU zone 1: 25chf
(Belgium, Denmark, Germany, France, Italy, Luxembourg, Monaco, Netherlands, Austria, Poland, Slovakia, Slovenia, Czech Republic, Hungary)
EU zone 2: 37chf
(Bosnia-Herzegovina, Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Montenegro, Norway, Portugal, Romania, Sweden, Serbia, Spain)
Shipping costs are not included in the garment price.
Parcel tracking is included.
Within Switzerland delivery usually takes 3 – 5 working days for you to receive your package, for international orders it can take between 5 – 12 working days to receive your package depending on your country and the procedures of your local customs office, both require a signature to ensure secure delivery. If you refuse your order, or any part of it upon delivery, you will be responsible for all shipping, duties and taxes.
Returns and exchanges
If you are not happy with your order or if it’s not the right size or color, you can exchange or return the item(s) within 14 days from the date you received your package.
Returns are refunded to your original payment method. Original shipping charges are non refundable.
Please note it may take several weeks for returns to arrive at our offices. Once your package has arrived, please allow 5 – 10 working days for your return to be processed. We’ll let you know by email as soon as your refund has been processed, or once your exchange has been shipped back out to you.
Please note the following conditions for returns:
- Your item(s) must be in original condition and packaging
- The item(s) must not be worn, have stains from any substance or have a smell
- Shipping costs for your return will not be covered by us. If you return an item and it gets lost, we are not responsible and we cannot refund your returned item(s)
For all returns:
Pascale Samouilhan, Balance the label.
Flecken 2938, Ebnat-Kappel, Switzerland